Frequently asked questions

VIKOC is a platform for creators and digital entrepreneurs to present and sell knowledge, digital products and services through an online store. The creator workspace brings together store design, content, orders and related business tools.

Educators, creators, consultants and small teams can use VIKOC for supported offers. Your account, content and activity must meet the terms and applicable content rules. Check the current eligibility and plan details before committing to a particular workflow.

Use the site’s sign-up or login link. Both start on console.vikoc.app. After authentication, creators remain in the creator workspace and administrators are directed to the separate administration site.

You can start with the store address provided by VIKOC and share it with your audience. Add your profile, prepare an offer and preview the public page. A separate website is not needed for that basic workflow.

Yes. Open Store settings and Design Store to choose a theme and the available appearance, layout and featured-content options. Save your changes and review both mobile and desktop previews. Saving the design does not publish an unpublished product.

Use the contact-visibility controls in Store profile to choose which supported details appear on your public store. Check the result as a visitor. Only publish contact information you intend customers to use.

The content editor supports digital products, online courses, external links or media, and application forms. Dedicated booking and bootcamp tools support additional workflows where available. Publish only lawful offers that comply with the Prohibited Products & Services Policy and that you have the rights to provide.

Attach the delivery file to the product in its editor and verify that it saved successfully. After verified payment, customers use the access or delivery provided for that order. Uploading a file to the file manager alone does not attach it to a product.

Create the course, add sections and place lessons within them. Supply the required material for each lesson format, arrange the order and check preview or access options. Review the complete course before submitting it for publication.

Saving a draft, completing a review and making an offer available are different steps. Check the publication status and any review feedback in All content. Resolve missing fields or rejected material before resubmitting; adding an item to featured content does not bypass review.

Illegal goods and services, exploitation, fraud, intellectual-property infringement and other restricted categories are not allowed. Read the full Prohibited Products & Services Policy before listing. VIKOC may reject or remove listings and take account or payout action for violations, as set out in the policy.

See the current pricing page and Plans & credits in your workspace for available plans, periods, allowances and fees. Check the final currency, total and renewal terms before paying. Features and payment options may vary by account and location.

Use the methods actually displayed for your transaction at checkout. Store purchases, creator subscriptions and Marketplace orders can have different options. The presence of a provider name elsewhere on the site does not mean it is available for every order.

For a recurring subscription, open its details and use Cancel renewal when available. Confirm the result and check the paid-through date. Stopping future renewal is separate from requesting a refund of an earlier payment.

Save the supported receiving details in Payout settings, then review eligible balance and request options in Payouts. Follow the status of each request. A sales total is not necessarily the amount immediately available for payout; consult the conditions shown for your account.

Keep the order reference and check both the order status and provider confirmation. Return to the existing order before creating another payment. If the mismatch persists, send support the reference, time and exact message; do not send full card details or passwords.

Sign in with the account used for the purchase and open the relevant order or learning area. Check that payment is confirmed. Marketplace purchases have their own My orders area, so look in the section where you placed the order.

Read the Refund policy and the notice shown before purchase. Eligibility depends on the transaction, delivery status and applicable rules; a refund is not automatically guaranteed. Contact creator@vikoc.app with the order reference and problem, and keep any relevant evidence.

Marketplace contains additional products and services listed by the platform. Read the listing’s delivery method, stock and refund notice. After verified payment, automatic delivery appears in the order details; manual delivery follows the instructions and status shown for that purchase.

Use the password-recovery option on the login page and the contact method associated with your account. Follow any verification or device-limit message. If access still fails, contact support from your account email with the error and time; never share passwords or one-time codes.

Yes. The cookie controls let you refuse optional tracking. Necessary storage still supports functions such as login and security. See the Cookie policy for details and the available way to change your choice.

No. Check accuracy, visual defects, embedded text and your rights to reference material. You remain responsible for the content you publish. Generation does not guarantee originality, legal clearance or commercial results, and usage may consume plan credits.

Email creator@vikoc.app with the page URL and relevant account, item or order reference. Explain the issue and include a screenshot with private information removed. For a suspected policy or copyright violation, identify the content and your basis for reporting it. Never send passwords or private delivery credentials.