Refund Policy

Last updated: 2026-09-28

VIKOC LIMITED · Unit 1405B 14/F, The Belgian Bank Building, Nos. 721-725 Nathan Road, Mongkok, Kowloon, Hong Kong. Contact: creator@vikoc.app.

This policy covers digital products, courses, Marketplace services, plans and credits on VIKOC. Check the description, requirements, price, currency and delivery method before paying. Non-waivable consumer rights take priority; a product listing cannot remove those rights through a blanket “no refunds” statement.

Digital content and account information

Files, course access or unique digital information may be supplied immediately after payment confirmation. A change of mind alone normally does not qualify for a refund after the agreed delivery. Non-delivery, an item unusable at delivery, material discrepancies, duplicate payments or incorrect charges may qualify for correction, delivery, replacement or refund following review. An automatic delivery record does not remove responsibility for defects. Keep the order number and evidence; do not email full passwords, sensitive payment details or verification codes.

Services performed by people

The order’s agreed scope and delivery time apply. Contact us to request cancellation and a refund before work begins. Once work has begun, the completed conforming portion, reasonable costs disclosed beforehand and applicable law determine any refund; payment alone does not justify refusing a refund for all unperformed work. Failure to deliver as agreed or material non-conformity can warrant a remedy and, where unresolved, a refund. Additional work requires separate agreement.

Plans, renewals and credits

Only subscriptions clearly identified at checkout and authorized by the customer renew automatically. One-time plans and credit packs do not. Cancelling renewal normally stops future charges while paid benefits continue to the end of the purchased period; cancellation itself does not automatically refund that period. Used benefits or credits normally are not refunded for a change of mind. Contact us about unused portions, incorrect or duplicate charges, or an inability to provide the agreed service. Approved refunds may result in corresponding adjustments to benefits or credits.

Requests and processing

Email your order number, purchase date, issue description and relevant screenshots to creator@vikoc.app. Contact us promptly after discovering a problem; no blanket three-day deadline removes statutory rights. We review payment, delivery and usage records and explain the outcome. Approved refunds normally return through the original payment method; timing depends on the provider and bank, with progress communicated during handling. Closing an unpaid order does not create a refund. Verify uncertain payment status before paying again. Payment-provider dispute procedures and other lawful remedies remain available.

Contact and applicable version

Policy updates do not retrospectively reduce rights under existing orders. See also our Terms of Service and Privacy Policy.