VIKOC · Help Center
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Your first store and launch checklist.
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Orders & customers 3 guides
Clear filtersFind an order and check delivery
Use the order record to verify what was purchased and whether payment has been confirmed. A payment screenshot alone is not an order status.
Orders & customersHandle a delivery problem or refund enquiry
Start by identifying the purchase and the problem. Refund eligibility follows the applicable policy and transaction circumstances; this guide does not promise automatic approval.
Orders & customersReview leads and follow up with customers
Leads are contacts or applications submitted through your forms. Handle them separately from verified purchases.